Shipping Policy

Due to COVID-19, there may be a delay in the arrival of our shipments.

At Customized Metal Sign, we take pride in the furniture we make. Our goal is to get your purchase to you safely and quickly. Our products are well packaged to ensure safe shipping and our shipments will be handled by a professional third party courier.

Order Processing

  • Please allow 5-10 business days for us to process your shipment. We need a series of processes such as laser cutting, inspection, metal powder coating, natural drying, packaging, and shipping to ensure our products are delivered to you accurately and quickly.
  • It may take longer to process during the holiday season.

Shipping and delivery time
Country Estimated Delivery Time Shipping Express
USA 5-7 days Free shipping USPS,UPS,Feedx

 Country Estimated Delivery Time Shipping Cost  Courier
USA 7-10 days $6.99 DHL,UPS
USA 3-5 days $14.99 FEDEX


Total Delivery Time = Processing Time + Shipping Time(depending on your location)
We do not ship to countries outside the United States at this time.

Checklist
All packaging for damage

  • According to the delivery note, please make sure you receive the correct item
  • If there is any breakage or damage, please contact us promptly
  • *Please do not discard the package until you are sure that it is free of any problems.


Delivery and tracking of goods

  • You will receive an email notification when your order leaves our local warehouse.
  • For FedEx/UPS deliveries, you will receive tracking information in an email.


About Taxes

  • For US shipments, no customs taxes will be incurred.


Out of delivery time

  • Due to covid-19, international shipping may be delayed. If your order is delayed, please contact us via email at [email protected] and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.


Incorrect shipping address

  • Please make sure your shipping address is accurate. If a shipment is returned due to an incorrect shipping address, a $20 re-delivery fee will be charged.
  • If you have any questions, please contact us directly at [email protected]

Phone: (520) 848-4268

Email: [email protected]customizedmetalsign.com

Office hours: 24/7 Service

Address: 90 State Street STE 700 #4 ,Albany,NY ,USA